Answered

12:15
Ill 5G
Question 1 of 15: According to the
Telephone Doctor, the word "but" is
thought of as the "Big Eraser." From
what you saw in the course, what do
customers think when this killer word is
Used?
☐ "Is this person commenting on
the size of my butt?"
"This person needs a
grammar course. You should
never end a sentence with a
preposition!"
Too much is being read into.
this situation. The customer
isn't thinking anything until
he/she hears the entire
sentence!
"OK. Here it comes.
Disappointment lies ahead.
Something negative is about
to be communicated next."

Verified Answer :

GinnyAnswer

Final answer:

In customer service, 'but' can create a negative expectation when customers hear it in a sentence.


Explanation:

The word 'but' in customer service is often considered the 'Big Eraser' according to the Telephone Doctor course. When customers hear this word in a sentence, they may anticipate receiving negative or disappointing information next. It's important to avoid using 'but' in a way that may lead to a negative perception.


Learn more about use of the word 'but' in communication here:

https://brainly.com/question/36745624


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