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  1. What is a proper way for an NA to respond if a resident does not hear her or does not understand her?
AThe NA should speak more quickly
BThe NA should speak more softly or whisper
CThe NA should speak slowly and clearly
DThe NA should shout


  1. Which of the following statements is true of touch?
AAll people like to be touched
BNursing assistants do not need to touch residents
CNursing assistants can softly pat residents' shoulders to communicate caring
DAll residents will feel more comfortable when there is little physical contact


  1. Positive responses to cultural diversity include
AValuing and respecting each person as an individual
BSeeing all people from a certain culture as being the same
CPreferring people of one culture over those of other cultures
DMaking assumptions about a person based on stereotypes about their culture


  1. Which of the following senses is not used in making observations?
ASight
BTouch
CSmell
DTaste


  1. With whom should nursing assistants use medical terms and abbreviations?
AResidents
BNurses
CResidents' friends
DVisitors


  1. Which of the following should an NA report about a resident to the nurse immediately?
AFamily fighting
BChest pain, high fever
CWatching too much TV
DActing lonely


  1. The part of the word that is added to the end of a root to form a new word is called a(n)
ARoot
BPrefix
CSuffix
DAbbreviation


  1. When should documentation be recorded?

Verified Answer :

Final answer:

To communicate effectively with residents, NAs should speak slowly and clearly if a resident doesn't hear or understand them. Touch can be comforting when done respectfully, and cultural sensitivity is essential in healthcare. Reporting symptoms like chest pain and maintaining clear documentation is vital for resident care.


Explanation:

Effective Communication with Residents

When a nursing assistant (NA) communicates with residents, it is crucial to ensure clarity and understanding. If a resident does not hear or understand the NA, the appropriate response is to speak slowly and clearly (option c). This approach gives the resident time to process the information and can enhance comprehension, eliminating the need for shouting or speaking too soft.

The Importance of Touch in Communication

In healthcare settings, touch can play a significant role in communication. Although not everyone may appreciate being touched, many residents may respond positively to softly patting their shoulders (option c) to convey care and support. As such, it is important for NAs to be sensitive to each resident's comfort levels regarding physical contact.

Cultural Sensitivity in Healthcare

Positive responses to cultural diversity in healthcare include valuing and respecting each person as an individual (option a). It is essential to avoid assumptions and biases based on stereotypes, as each resident has unique experiences and needs.

Observation Skills

When making observations, nursing assistants utilize various senses. Notably, the sense not typically used in making observations is taste (option d). Observations primarily involve sight, touch, and smell to assess residents' conditions effectively.

Communication with Medical Personnel

Medical terminology should ideally be reserved for discussions with nurses (option b). Using medical jargon with residents or their friends can lead to confusion and misunderstandings.

Reporting Symptoms

Nursing assistants must prioritize certain health concerns, such as chest pain or high fever (option b), and report them immediately to a nurse. Quick action can be crucial in managing potentially serious health issues.

Understanding Medical Terminology

In understanding medical terms, the part added at the end of a root word to form a new term is known as a suffix (option c).

Documentation Practices

It is essential that documentation occurs as soon as possible following an observation or interaction with a resident to maintain accurate and up-to-date records.


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