1. Types of verbal communication include:
   

AReading

BNodding one's head

CCrossing one's arms

DWriting

1. Which of the following is an example of a barrier to communication?
   

ANA uses medical terminology with the resident

BNA asks the resident to repeat a sentence

CNA speaks the same language as the resident

DNA speaks clearly using a professional tone of voice

1. Which of the following are ways for NAs to avoid barriers to communication?
   

AThe NA should use slang so that the resident understands more easily

BThe NA should respond with "why?" when resident makes a statement

CThe NA should use medical terminology when talking with the resident so the resident will more easily understand his condition

DThe NA should ask open-ended questions that require more than yes or no responses

1. An example of active learning is:
   

ANA looking around the room while the resident is speaking

BNA finishing the resident's sentences to make communication clearer

CNA focusing on the resident and providing feedback

DNA talking constantly so that there are no pauses in conversation

1. Which of the following statements is an example of a fact?
   

AMrs. Silva needed help to get to the bathroom today

BMrs. Silva needs more friends

CMrs. Silva looks happy when her daughter visits

DMrs. Silva is too thin

1. Which of the following is an example of objective information?
   

A"Mrs. Johnson says she has a rash on her torso."

B"There are raised, red marks the size of pinpricks on Mrs. Johnson's torso."

C"Mrs. Johnson must have a rash because she looks uncomfortable."

D"Mrs. Johnson needs some lotion."

1. Why is it important for an NA to consider a resident's cultural background when communicating with him?
   

AIt is not important to consider cultural background

BBecause the resident will certainly want to tell stories about his culture

CBecause the NA might know somebody with the same background and she can tell the resident about that person