Answered

When a medical assistant is communicating with a patient who is upset, which of the following mechanisms indicates the assistant is receptive
and listening?
.
Staring at the patient
Rubbing the patient's back
Smiling at the patient
Maintaining an open posture toward the patient

Verified Answer :

GinnyAnswer

Final answer:

Maintaining an open posture and making steady eye contact with the patient are key indicators of receptiveness and active listening in healthcare communication.


Explanation:

When a medical assistant is communicating with a patient who is upset, maintaining an open posture toward the patient indicates receptiveness and listening. This non-verbal cue, along with steady eye contact and nonverbal back-channel cues such as head nods, helps convey empathy and understanding.


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