DDemonstrate the product and then attempt a trial close
48. A sales associate is helping one customer when another customer comes to the counter. What
should the associate do?
a. Complete the current sale as quickly as possible
b. Call another associate to help the new customer
c. Acknowledge the new customer but complete the current transaction
d.
Help the new customer after finishing the current customer's transaction

When a new customer approaches while a sales associate is helping another customer, the best practice is to finish with the current customer before tending to the new one.

Explanation:

Help the new customer after finishing the current customer's transaction is the best approach for a sales associate assisting one customer when another customer arrives. It shows respect for both customers and ensures a smooth transition without rushing anyone.

By acknowledging the new customer but completing the current transaction first, the sales associate maintains professionalism and customer satisfaction.

Offering assistance to the new customer after wrapping up with the current one demonstrates excellent customer service skills.

Learn more about customer service here:

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