Answered

An angry patient confronts a medical assistant in the reception area. Which of the following actions should the medical assistant take?
Speak in an assertive tone.
Escort the patient to a more private area.
Ask the patient to leave.
Call security to escort the patient outside.

Verified Answer :

GinnyAnswer

Final answer:

In a medical setting, a medical assistant should handle an angry patient by escorting them to a private area for a calm discussion.


Explanation:

When faced with an angry patient in a reception area, a medical assistant should escort the patient to a more private area to address the situation calmly. Speaking in an assertive tone is not recommended as it may escalate the situation. Calling security to escort the patient outside should be a last resort if the patient becomes violent.


Learn more about Dealing with an angry patient here:

https://brainly.com/question/36437820


Related Questions