Question 11 of 15: According to the
situation you saw in our course, what
would you say is likely to happen when
you tell a customer to "calm down?"
The customer will realize just
how they've been acting and
will certainly "calm down" once
you've brought their behavior
to their attention.
Your boss will give you a bonus
for taking such swift action to
avert an all-out melt-down by
the customer.
O You'll be asked to train this
technique to your co-workers
in the next team meeting.
○ The customer will likely react
negatively and your
conversation will escalate
from upset to furious.