Answered

Question 9 of 15: As the Telephone
Doctor stated, innocent sounding words
can have negative repercussions when
it comes to the customer relationship.
True.
☐ False.

Verified Answer :

GinnyAnswer

Final answer:

In business communication, innocent-sounding words can negatively impact customer relationships, emphasizing the importance of clear verbal exchanges.


Explanation:

True. The statement that innocent-sounding words can have negative repercussions in customer relationships, as mentioned by the Telephone Doctor, carries weight in business communication.

For strategic communication in business, the choice of words and tone during phone interactions is crucial in maintaining positive customer rapport and avoiding misunderstandings.

Verbal communication over the phone or in person plays a significant role in business exchanges, emphasizing the importance of clear and professional dialogue.


Learn more about Verbal communication in business here:

https://brainly.com/question/30975994


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