one more Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality customer service by __________.
explaining that all sales are final
providing the customer a choice between a refund or a replacement
sympathizing with the customer and sharing a similar personal story
telling the customer about an upcoming sale
explaining that all sales are final
providing the customer a choice between a refund or a replacement
sympathizing with the customer and sharing a similar personal story
telling the customer about an upcoming sale
