Standards of performance, or "performance goals" are used to?

ACommunicate nonverbally
BDetermine a worker's attitude
CMeasure effectiveness but not efficiency
DMeasure Productivity

Verified Answer :

The right answer is A. communicate nonverbally

I think the correct answer from the choices listed above is option D. Standards of performance, or "performance goals" are used to measure an employee's performance against established standards. This process assesses employee job traits and/or behaviors.