Verified Answer :

1: Rebooting before calling for help

Although telling users to reboot when they experience a problem may
seem like a cop out or delaying tactic, it's an uncomfortable fact that
rebooting apparently fixes a multitude of both real and perceived
errors. Even if a reboot does not solve the problem, the mere fact that
the problem recurs after a reboot can give the canny support tech
significant diagnostic information. Rebooting is not a panacea for all
computer ailments, and it's even contraindicated in some cases, but
appropriately and correctly applied it's a useful and simple tool with
which to arm your users.


2: Reporting a computer problem

In addition to knowing the correct procedure for reporting computer
problems - -e.g., e-mailing the help desk — users need to know what
information will help expedite the resolution process. They can easily
be trained to effectively report problems if they're provided with a
form that gathers the appropriate information, such as any error
messages, open applications, what were they doing when the problem
occurred, and whether they can reproduce the problem. Consistently
asking users these questions will also serve as training and will help
prevent them from either giving too little information or from offering
their diagnosis of the problem instead of the symptoms.

3: Keeping passwords safe

There is little point in having a password if it's written down in an
unsecured location or shared among co-workers. I have seen passwords
written on post-it notes attached to monitors, inscribed in permanent
ink on the side of computer cases, written on the backs of hands, pinned
to notice boards, and even displayed as the text of the Marquee
screensaver. Instructing users not to write down or share passwords has
little impact, however, if they don't understand why that's risky or if
the password policy is unnecessarily onerous for the environment. On the
other hand, an intelligently conceived password policy, suited to the
current security needs and well communicated to users, will definitely
cut down on the incidence of password carelessness.Hope this helps!


Because passwords are like keys to a house, it most important keep them in a safe, secure spot. Make sure your passwords aren't easy to guess like password, password123, 123, ABC, etc. It's important especially if you use a computer account that multiple people use like a family computer or a public computer like one at the library, to make sure if you're logged out of your account like on a social media or an email account. Especially if it's on a public computer and you didn't log out, then disaster could happen. And also clear the history on public computers, too. You don't want to let somebody know where you've been.