Answer: From the perspective of an employee, the effective channeling of work-related information and concerns is best conveyed through one's immediate supervisor.
Passing work-related information and concerns informally to fellow employees can create room for strife. Also it can set a negative work environment depending on the kind of information that is being passed across. Letters or phone calls to top management when there is a supervisor will put the supervisor in a bad light as incompetent and also in the hierarchy of an organisation, the first point of call should be a direct supervisor and not top management.
Here, the direct supervisor is the best point of call to relate work-related information and concerns to.
