M1ikusvaler
Answered

Question 10:Which best describes active listening?

Atrying to understand how someone is feeling when he or she speaks
Blistening while taking notes and documenting the speaker’s ideas
Cencouraging the speaker to fully express his or her feelings
Dall of the above

Question 2: What is the purpose of an “I message”?

AIt allows you to take responsibility for your feelings.
BIt helps you to communicate an unpleasant truth.
CIt diminishes anxiety about delivering an uncomfortable message.
DIt allows you to articulate.

Verified Answer :

meerkat18
  1. D. All of the above. Active listening is described in all these statements: trying to understand how someone is feeling when he or she speaks, listening while taking notes and documenting the speaker’s ideas, and encouraging the speaker to fully express his or her feelings.

    2. A. It allows you to take responsibility for your feelings.
vanessacox45

1. Trying to understand how someone is feeling when he or she speaks.

The other person is wrong, I just took the test