All of the above. Obviously, we can expect a FBI agent to have a lot more training than the mall security guard. Training obviously helps shape behavior and attitude. The FBI agent will necessarily have a lot more experience as he will be confronted to a much wider array of cases and interventions throughout his career. It will helps him develop a good set of working habits. The values between the two people described will be different as one works to serve the public, while the second one works for the private sector.
