ACCTSV Q20 Branch teammates would NOT submit the Complaint Form in which of the circumstances below? Select the most appropriate response.
AComplaints for Truist Advisory Services (TAS) products.
BThe concern is about a "Known Issue/Technical Issue."
CClient is requesting to speak to the President/CEO.
DAllegations, Complaint Indicators and Risk Terms and/or Regulations are Cited or Implied.
ACCTSV Q21 True or False: All clients opening a consumer debit card (permanent or temporary) must be provided with a copy of the bank service agreement and privacy notice as well.
ATrue
BFalse
ACCTSV Q22 Clients may return Fraud Claim documents related to Reg E claims at any branch location in person or through the drive-up for submission to Fraud Solutions Services for processing.
ABranch teammates should send documentation (front and back) to the appropriate email box.
BBranch teammates should scan documents front and back to Image Services.
CBranch teammates should send documents to their BOP for approval.
DBranch teammates should send documents via Web form to Hub Operations.
ACCTSV Q23 True or False: Teammates must accept ALL reports of possible EFT errors from the client and file immediately as a claim that will be routed through Enterprise Fraud Management.
ATrue
BFalse
ACCTSV Q24 The teammate must take what additional step from the below list when assisting a client if the client is changing their Debit Card PIN using the Debit Card PIN Maintenance?
AShred the client's current Debit Card
BCall SBASUPPORT to report the PIN compromise
CChange the status of the card in Client Central
DAdd CIF Comment stating "Client PIN compromised, recommend PIN changed through IVR system"
ACCTSV Q25 True or False: Branch teammates are permitted to add, change, or delete an existing client's email address in Client Central as long as they come into the branch to complete the request.
ATrue
BFalse
ACCTSV Q21 True or False: All clients opening a consumer debit card (permanent or temporary) must be provided with a copy of the bank service agreement and privacy notice as well.
ACCTSV Q22 Clients may return Fraud Claim documents related to Reg E claims at any branch location in person or through the drive-up for submission to Fraud Solutions Services for processing.
ACCTSV Q23 True or False: Teammates must accept ALL reports of possible EFT errors from the client and file immediately as a claim that will be routed through Enterprise Fraud Management.
ACCTSV Q24 The teammate must take what additional step from the below list when assisting a client if the client is changing their Debit Card PIN using the Debit Card PIN Maintenance?
ACCTSV Q25 True or False: Branch teammates are permitted to add, change, or delete an existing client's email address in Client Central as long as they come into the branch to complete the request.