1. What are typical duties of an ombudsman?
AAn ombudsman advocates for staff members involved in disputes with management.
BAn ombudsman advocates for residents and helps settle disputes.
CAn ombudsman teaches nursing assistant training classes.
DAn ombudsman organizes activities and outings for residents.


  1. For nursing assistants, confidentiality means
ANot telling the nurse about possible abuse of a resident
BNot documenting residents' problems
CKeeping resident information private
DSharing resident information with the NA's family


  1. With whom may an NA share a resident's medical information?

With the resident's brother and sister