Create Meeting Agenda .
a) Review the Customer Complaint.
b) Provide Feedback to staff on complaint Handling.
c) Outline 2 follow up requirements for the internal staff member/s to avoid future occurrence.
d) Include any changes to organisational policies and procedures
a) Review the Customer Complaint.
b) Provide Feedback to staff on complaint Handling.
c) Outline 2 follow up requirements for the internal staff member/s to avoid future occurrence.
d) Include any changes to organisational policies and procedures